The Lace Wigs Store :: Terms and Conditions

Terms and Conditions

What this Privacy Policy Covers

This Privacy Policy covers The Lace Wigs Store's treatment of personally identifiable information that The Lace Wigs Store collects when you are on the The Lace Wigs Store site, and when you use The Lace Wigs Store's products and services. This policy also covers our guarantee statement and The Lace Wigs Store's treatment of any personally identifiable information that The Lace Wigs Store's business partners share with The Lace Wigs Store.
This policy does not apply to the practices of companies that The Lace Wigs Store does not own or control, or to people that The Lace Wigs Store does not employ or manage, including without limitation, any of The Lace Wigs Store's affiliates or business partners.

Information Collection and Use

The Lace Wigs Store collects personally identifiable information when you register for a The Lace Wigs Store account, when you use certain The Lace Wigs Store’s products and/or services and when you enter promotions or contests. The Lace Wigs Store may also receive personally identifiable information from our business partners.

The Lace Wigs Store uses information for the following general purposes: to customize the advertising and content you see on our pages, to fulfill your requests for certain products and services, improve our services, conduct research, and to contact you about specials and new products or for service announcements or administrative messages relating to The Lace Wigs Store service.

Information Sharing and Disclosure

The Lace Wigs Store will not sell or rent your personally identifiable information to anyone. The Lace Wigs Store will not share personally identifiable information about you to other companies or people unless:

  • We have your consent to share this information;
  • We need to share your information to provide the product or service you have requested;
  • We need to share the information with companies who work on behalf of The Lace Wigs Store to provide a product or service to you. Please know that whenever we share your personal information with these trusted business partners, they work under confidentiality agreements. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
  • We reasonably believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, situations involving potential threats to the physical safety of any person, or as otherwise required or permitted by law;
  • We respond to warrants, subpoenas, court orders or legal process or to establish or exercise our legal rights or defend against legal claims.

Confidentiality and Security

We limit access to personal information about you to employees who, as part of their job, we believe they need to encounter that information to provide products or services to you.

We have physical, electronic, and procedural safeguards to protect personal information about you.

In the event that you believe that your personal safety is at risk or if you believe that you may be the victim of identity theft or other illegal conduct, please contact the appropriate federal, provincial or local law enforcement agencies directly.

The 30-Day Money Back Guarantee Policy

REFUND GUIDELINES:

The guarantee policy is ONLY   in regards to shipping errors made   on in stock purchases for a human hair full lace wig or lace front wig and is  ONLY valid if the item was not worn, cut and/or altered in any way or form, including brushing it.   Although shipping errors are very rarely made, for we go through a serious of assembly method controls to prevent such an error.   An example of a shipping error would be if you ordered a jet black wig and received a blond one instead.

Special order requests on in stock units and custom orders are not covered in the guarantee policy and neither are purchase errors (i.e. you choose the wrong color, density or length) by customers.
Please note that custom orders are final sale, however an exchange may be granted at a 30% restocking fee.

Authorized Refund Requests Based on Shipping Error:

Refund requests must be approved before sending the item back. Unauthorized returns will not be accepted.

If you receive your item and it is not the ordered color, and/or style as stated on your receipt then you must contact our customer service department at +1-888-875-9899 Ext 703 or +1-416-619-7846 or info@thelacewigsstore.com to discuss your claim.
If your claim is approved you will be provided with a return ID number and detailed instructions on how to send your item back for a refund.
  • Return items must be sent back in the original factory condition.
  • The item(s) must not  be worn, cut and/or altered in any way or form, including brushing it and exposure to foul smells (i.e. cigarette smoke).
  • Return item(s) must be sent by courier  within 30 days from the date of purchase.
  • We must receive the item at least  one week from the expiry date of the guarantee. 
  • If we do not receive the item or receive it on at least one week before the expire date, you WILL NOT receive a refund.
  • Do not mark, or attach anything that may cause damage to the original factory packaging.
  • Damaged packaging/wig will not be accepted for return/exchange.
  • Once we receive it, we will assess the unit to ensure that it is indeed ours, its in the same condition as it was sent and was not altered or worn or exposed to foul smells (i.e. cigarette smoke).
  • Upon completion of the review, a consultant will contact you to discuss your claim and the results of the assessment. 
Shipping costs for a refund is incurred by the customer.

EXCHANGE GUIDELINES:


Authorized Exchange Requests:

If for some reason you are not happy with the length, color or texture of the human hair unit bought, you have the option to request an authorized exchange.


Exchange requests must be approved before sending the item back. Unauthorized returns will not be accepted.
You must contact our customer service department at +1-888-875-9899 Ext 703 or +1-416-619-7846 or info@thelacewigsstore.com to discuss your request
If your request is approved you will be provided with an exchange ID number and detailed instructions on how to send your item back for an exchange.


  • Exchange requests must be made and sent within the first 5 days of receiving your package. We will not accept an exchange request thereafter. 
  • The item(s) must not  be worn, cut and/or altered in any way or form, including brushing it and exposure to foul smells (i.e. cigarette smoke).
  • Return item(s) must be sent back in the original factory condition.
  • If we do not receive the item or receive it on at least one week before the expire date, you WILL NOT receive an exchange.
  • Do not mark, or attach anything that may cause damage to the original factory packaging.
  • Damaged packaging/wig will not be accepted for return/exchange.
  • Once we receive it, we will assess the unit to ensure that it is indeed ours, its in the same condition as it was sent and was not altered or worn or exposed to foul smells (i.e. cigarette smoke).
  • Upon completion of the review, a consultant will contact you to discuss your request and the results of the assessment.
All shipping and receiving costs for the exchange is incurred by the customer.

Authorized Exchange Fees:

  • Returns for exchange will require a restocking fee of $10 or 15% (whichever is greater) for each item. The restocking fee is for exchanges for the same or different item at an equal or greater price.
  • A 30% restocking fee will apply for exchanges for items less than the price of the original item.
ORDER CANCELLATIONS:

You must contact our service department during regular business hours at either +1-888-875-9899 or +1-416-619-7846 to cancel your order immediately or within 1 hour of placing your order.

Changes to this Privacy Policy

The Lace Wigs Store may amend this policy from time to time without notice.

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